
Responsibility.
People talk about it all the time, but I don't think they always understand it. I remember my mom giving me these talks when I was at school - she told me that "responsibility is the most important part of growing up, you'll appreciate that when you're older". Back then, I heard what she said, but I'm only now realising how important those words actually were…
You see, I grew up with a lot of freedom. My parents trusted me implicitly, mainly because I (with a few very rare exceptions I think) never gave them reason not to trust me. My freedom was enabled by my bike. I rode it everywhere, all the time. I'm not kidding when I say that; in high school, I'm guessing I averaged around 60kms a day on my bike, between training, riding to shopping centres to buy stuff, visiting friends to illegally copy games (those were the days
), and just exploring Pretoria. I rode a lot. The important thing is that they needed to trust me, because I basically left the house after school, and came back just before dark. Never were any questions asked, it was just assumed that I hadn't done anything stupid. And I mostly didn't, because there wasn't any need to - I appreciated that I was trusted, and returned the courtesy.
As I grow up (I'm not there yet, not even by a mile), I'm becoming even more independent, with even more responsibilities. I'm slowly realising how important independence is - not in the way people generally refer to it, but in the way that it's fundamental to my beliefs; which are based, not on some higher power, but on man's ability to think for himself, with his own competence and ability to reason and act on this reasoning as the cornerstones of his life.
Suffice it to say that independence is pretty important to me, although my defininition of independence itself is a story for another day. Responsibility, however, I'd like to get into. You see, I'm realising more and more that my perception (and I venture to say, understanding) of responsibility is radically different to that of most other people. I'm not talking about doing reckless stuff like driving when drunk, although that's implicitly included. I'm talking about the more fundamental, often-overlooked stuff that people don't think about. Financial matters are a good example:
Recently, we've had to charge an individual interest for money that he owes us. This person (not a client, BTW, let's call him X) owes us this money for goods purchased from us - we kindly agreed to let him pay in installments over a period of time, just because we're nice. At some point, we transferred the payments onto debit order, simply because it's easier to administer. X for some reason provided incorrect banking details, so the debit order bounced. Not once, but twice. Naturally, we added the bounce-charge (it's small, but has to be paid to the debit order provider, it's time wasted after all) onto the next month's payment, and let X know about this. Amazingly, he got upset, claiming that we're trying to rip him off. Upon explaining the technicalities to him, one of my partners had to endure quite a bit of abuse. "How dare we charge him interest on the backlog payments?" was one of the questions. "Why are we trying to be nasty?" was another. Also, X wished that he could settle the amount in full, just so he'd have us off his back.
I listened to the conversation, and for a moment I couldn't really believe what I was hearing (although in hindsight, I guess I shouldn't have been surprised). Then it struck me how X was reminding me of a fundamental societal problem...
People don't like responsibility.
They like freedom, but not the responsibility that comes with it. They want to live lives where they can do what they want, whenever they want, but they don't like to bear the absolute, full consequences of their actions. Think I'm making a sweeping generalisation? Think again.
- The average person is very quick to buy on credit, but not so quick to repay debt. Which is why there's a little thing called interest, which the average person either doesn't understand, or hates. Mainly because he's on its negative side most of the time.
- The average person is quick to say "Hey, if I can't repay my debts, what can they do? I'm not worth anything, they'll be wasting their time coming after me".
- The average person hides behind the business he works for. If he messes up, it doesn't matter, because nobody's going to come after him - he just works there.
- The average person easily spends money that belongs to the owners of the business he works for, whether it's on taking friends to restaurants, wasted bandwidth, or travel allowances used for personal gain. After all, the company can afford it.
- The average person insures, and claims from insurance quite often, getting nice new stuff out of the deal most of the time. After all, if you don't claim at some stage, what's the point of paying all that money? Insurers are greedy and make enough profit, after all.
- The average person values a career within a large, reputable organisation. After all, he doesn't have to work himself to the bone to earn a good living that way, and being part of a reputable team means that he's reputable, right?
- The average person looks forward to something called "pay-day", because then he can go out and enjoy himself again, without stressing too much about things like food.
- The average person outwardly hates working for a boss, but in reality couldn't ever do without guidance. After all, if things go wrong, he shouldn't have to take the fall for a business which doesn't pay him nearly enough.
- The average person doesn't look at the cost of what he's ordering when someone else is paying. After all, the other person is spoiling them, aren't they?
- The average person believes that it's his need for something that determines how much he deserves it, not his ability to earn it.
The average person doesn't understand responsibility. He can't get close to truly speaking or standing for himself, even though he has dreams of doing so, or might even be under the impression that he already does.
I can't think like the average person. With everything I do, with every choice I make, I take full and absolute responsibility. Every time I spend money, I think of the value involved, and adjust my spending accordingly, regardless of whose money it is. When I owe money, I understand that it's absolutely, positively up to me to make sure that it's repaid according to the terms agreed on. When I sell services to clients, I understand that I'm 100% responsible for delivering on time, even though someone I've hired might cause a delay. I have to take the knock, because I committed - that's just the way it works. It's part of the unwritten contract that guides every productive person who has helped to build the great economies of the world.
Responsibility's difficult, most of the time. That's probably why it's missing, most of the time. Luckily, the world as we know it wasn't built by the average man. It was built by people who value responsibility.