I gave up trying to explain to strangers what exactly it is I do a long time ago.
Officially, I think the title which best describes my role is Presentation Layer Architect User Experience/Interaction Guy. I don't like titles, so see it more as a "technical description", because that's what it is.
Most of my time is spent doing two things:
- Making sure that the fundamentals are in place to bring my company's message across clearly -which means I write and structure or review e-mails, newsletters, information sheets and technical documentation. I also spend quite a bit of time actually communicating with our clients to help them understand the power of the systems we build for them.
- Helping people in our teams identify, understand and deliver the little details that make a real difference. I spend a lot of time refining notifications, dialog boxes and error messages to make as much sense as possible to whoever's reading them. Often, I move buttons and text around on screen to make software easier and more pleasant to use. Quite conveniently, these things are perfectly justifiable outlets for my obsessive preoccupation with detail
Mostly, I'm passionate about experiences, and how to make them more human.
It's a simple thing really, but I love it